Refund Policy

Please read our refund policy carefully.

Effective Date: 16-DEC-2024
Last Updated: 15-AUG-2025

At InviteFlare.com ("InviteFlare," "we," "our," or "us"), we aim to deliver a great experience. Because our products are primarily digital services and content, refunds are subject to the terms below and applicable consumer laws.

1. Scope

This policy covers paid subscriptions, one‑time purchases (e.g., premium templates, greeting cards), and other digital services sold by InviteFlare. Payments are processed by trusted providers (e.g., Paddle), and approved refunds are returned to the original payment method where technically possible.

2. Refund Eligibility

We may approve a refund in the following situations:

  • Verified technical issue that prevents reasonable use of a purchased feature/service, and the issue cannot be resolved within a reasonable time after you cooperate with troubleshooting.
  • Service not delivered (e.g., a paid feature was not made accessible as described).
  • Duplicate payment (accidental double charge for the same product/period).

3. Non‑Refundable Items

  • Subscription periods already used (see Section 5 for cancellations).
  • Custom designs or personalized digital content once finalized, exported, downloaded, or delivered.
  • One‑time digital downloads or template packs once accessed or downloaded, unless defective.
  • Promotional/discounted plans and trials, unless required by law.

4. Partial Refunds

Where appropriate and at our discretion (and where permitted by law), we may issue a partial refund proportionate to the unused portion of a service or subscription. Any partial refund may exclude non‑recoverable payment processing fees.

5. Subscriptions: Cancellations & Refund Window

  • You can cancel at any time from your account. Access remains active until the end of your current billing cycle.
  • Refunds for cancelled subscriptions are available within 7 days of the initial purchase or renewal only if no paid features were used during that period (e.g., sending RSVP emails beyond free limits, exporting premium designs, rendering paid greeting cards).
  • Requests after the 7‑day window are generally not eligible for a refund unless required by law.

6. How to Request a Refund

  1. Submit your request: Use our Contact Us form or email contact@inviteflare.com.
  2. Include details: account email, order/transaction ID, purchase date, and a brief description (with screenshots/logs if technical).
  3. Evaluation: We typically review requests within 7 business days and may ask for additional information to diagnose issues.
  4. Decision & processing: If approved, we will initiate the refund within 5–10 business days. Your bank or card issuer may require additional time to post funds.

7. Chargebacks

If you believe a charge is incorrect, please contact us first. Filing a chargeback before giving us a chance to help may delay resolution and can result in temporary account suspension while the dispute is investigated.

8. Exceptions & Exclusions

  • No refunds for user errors (e.g., incorrect recipient details, unintended sends) or misuse of the platform.
  • No refunds for dissatisfaction with design styles or features that were accurately described at purchase.
  • Third‑party asset licensing (e.g., stock images) remains your responsibility; refunds do not cover external license limits.

9. Regional Rights

Consumer rights vary by jurisdiction. Where applicable (e.g., EEA/UK), you may have a 14‑day right of withdrawal for distance purchases. For digital content/services, this right may not apply once supply begins or the content is accessed/downloaded with your express consent acknowledging you will lose the withdrawal right. This policy does not limit any rights that cannot be waived under applicable law.

10. Contact

Questions about this policy or a specific order? Reach us at contact@inviteflare.com or via the Contact Us form.

This Refund Policy may be updated from time to time. The "Last Updated" date above reflects the latest version.